SHIPMENT OF THE PACKAGE

SHIPMENT CONDITIONS IN SPAIN & PORTUGAL

As a general rule, packages are sent within 24-48 hours of receipt of payment, or the first working day in the case of weekends or holidays. The same will be done through the transport company that operates with Chufamix SL at all times.

Shipping costs include handling and packaging costs, as well as postal costs. Handling fees have a fixed price, while transport costs may vary depending on the total weight of the package.

Shipping for purchases over 25€ will be free for the whole peninsula. Free shipping does not apply to the Balearic Islands, Canary Islands, The Azores, Ceuta, and Melilla.

Exceptional transport costs will be applied to tiger nut orders based on the weight and destination.

We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied to each one individually.

We are not responsible for any damage to your package after shipping, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected.

PECULIARITIES OF SHIPPING TO OTHER EUROPEAN COUNTRIES

Orders over 35€ will be shipped free of charge to the European countries listed in section A of this section. A surcharge of between 15€ and 20€ will be applied to the countries listed in section B, depending on the transport company carrying out the task.

In both sections (A and B) exceptional transport costs will be applied to tiger nut orders based on the weight and destination.

As a general rule, the package will be transported according to the following time conditions:

Area A: Austria, Denmark, Belgium, France, Germany, Italy, Netherlands, Luxembourg, Monaco and the UK.

  • Orders placed before 2pm: 2 to 3 working days to arrive in the country of destination.
  • Orders placed after 2pm: 3 to 4 working days to arrive in the country of destination.

Area B:  Slovakia, Poland, Hungary and Estonia.

  • Orders placed before 2pm: 3 to 5 working days to arrive in the country of destination.
  • Orders placed after 2PM: 4 to 7 working days to arrive in the country of destination.


The shipment will be made through PACKLINK (according to the best option offered by this platform at any given time) and will have its corresponding tracking number.

Shipping costs include handling and packaging costs, as well as postal costs. Handling charges have a fixed price, while transport costs may vary depending on the total weight of the package.

We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will be applied to each order individually.

We are not responsible for any damage to your package after shipping, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected.

There are customs in some countries that require an ID number or national identification card to complete the process. Failure to complete this information, or filling it in incorrectly, may result in the retention of the shipment by the customs services. Chufamix SL is not responsible for any delays that may be caused by the customs services. We are also not responsible for any costs related to import clearance that may apply to the product (e.g. in the UK).