Legal terms & conditions

General legal note

Identity details

The www.chufamix.com holding company name is CHUFAMIX S.L. And the corporate address is Picapedrers Street 10, Industrial State III, 46120, Alboraia, (Valencia), Business number: B-98425390. Registered in Valencia, Spain.   E-mail info@chufamix.com

Intelectual property of the web

All intelectual property rights of content on this web-site, including graphic desigh & source codes, are owned solely by CHUFAMIX S.L. entitling us to the sole use of the rights of exploitation of the aforementioned intelectual property.

The total or partial reproduction, distribution, public communication or transformation is therefore prohibited, without the express authorisation of CHUFAMIX S.L. In the same way, all commercial names, brands or distinct symbols of any kind, contained on this web-site are protected by law.

Content of web and links

CHUFAMIX S.L. will not accept responsibility for incorrect use of the content of our web-site, and the user who accesses any content will become solely responsible for any such use.

In the same way, we will not accept responsibility for the information contained in other web-sites which are accessible by links or search engines from the chufamix.com web-site.

Exchange or difusion of information

CHUFAMIX S.L. Declines all responsibility which derives from the exchange of information between users through their web-sites. In particular, we will not be held responsible for the use of information by anyone below legal age, in the case where the content which has been accessed may be used to harm their feelings.

Updates and modifications of the web-site

CHUFAMIX S.L. reserves all rights to update, modify or erase the information on its web-site as well as its configuration or presentation at any time, without previous notification and for this it accepts no responsibility.

Indications about technical aspects

CHUFAMIX S.L. accepts no responsibility for any technical problems which may arise or for the failure of any computers which do not belong to our company, which are produced during connection to the Internet, or for any damage which may be caused by third parties by unauthorised interference which is uncontrollable by CHUFAMIX S.L.

We are also exempt from all responsibility regarding any possible damage which may be suffered by the user in consequence of errors, faults or ommissions in the information provided by sources which are alien to ChufaMix.

Personal Data Protection

According to the Spanish Law No. 15/1999, 13th December relating to the protection of data of a personal character, we inform you that any personal data provided will be included in an automated file for data of a personal character, created and maintained under the responsibility of CHUFAMIX S.L.

The purpose of the aforementioned file is to facilitate processing of orders and to send commercial communications relating to products and services, only to those customers who have previously selected this option.

CHUFAMIX S.L. guarantees the safety and confidentiality of any details provided by our customers. In this way, ChufaMix complies with its obligation to keep details of a personal character secret and to adopt any necessary measures in order to prevent their unauthorized modification, loss or use. No information provided by our customers will be used for commercial purposes or forwarded for use by third parties.

CHUFAMIX S.L. customers reserve the right to access, rectification, cancellation and opposition at any time by contacting us here.

Secure access

A secure server is provided to CHUFAMIX S.L. customers to ensure a safe environment in order to access personal details, request information or purchase any of our products.

Disclaimer

Cooking or making any type of plant milks, juices or beverages at home is safe, cheap and nutritious if the correct ingredients are used in the right quantity and of a good quality. However, to avoid any type of intoxication risk, suitable training is essential before using such techniques and ChufaMix offers you a wide variety of training either at the Instruction Manual provided with each ChufaMix box, either in our specialized blog www.plantmilk.org, either in our YouTube “ChufaMix” cannel where you will find all required tutorials and recipes. Therefore it is the customer's responsibility to be technically competent to use any material supplied by CHUFAMIX S.L.

Jurisdiction & Legislation

The present general conditions are governed by the current Spanish legislation concerning this material, (Spanish Law No 34/2002, 11th July relating to electronic commerce) and the latter will be applied to any situation, which has not been foreseen in this section.

Users of our web-site are aware of, and voluntarily accept the conditions stated above.

If you would like to send us any comments or suggestions, please click here.

Platform for Online Dispute Resolution

Online dispute resolution for the consumer pursuant to Section 14.1 of Regulation (EU) 524/2013: The European Commission provides a platform for online dispute resolutions which is available at the following link: http://ec.europa.eu/consumers/odr/.

2. Personal data protection


According to the Spanish Law No. 15/1999, 13th December relating to the protection of data of a personal character, we inform you that any personal data provided will be included in an automated file for data of a personal character, created and maintained under the responsibility of CHUFAMIX S.L.

The purpose of the aforementioned file is to facilitate processing of orders and to send commercial communications relating to products and services, only to those customers who have previously selected this option.

CHUFAMIX S.L. customers reserve the right to access, rectification, cancellation and opposition at any time by request to info@chufamix.com or by ordinary mail to CHUFAMIX S.L. c/ Picapedrers 10, P.I. Camí a la Mar, 46120, Alboraia, Valencia, Spain.

Cookies Policy

Chufamix.com uses cookies with the sole purpose of offering a better & more personalized service to its customers and to make navigating on our web-site easier.

A cookie is a very small text file placed on your hard drive by a Web Page server. A cookie is unable to identify a person by itself, as it makes no reference to any data of a personal nature and cannot be executed as code or deliver a virus.

A cookie will enable us, for example, to save your configuration (language and shipping country) so that you won't have to introduce the same information on your next visit. It will also allow us to update your shopping basket and store the information related to your order while you continue to browse the web-site.

Chufamix.com uses two types of cookies; its own or technical cookies which are required for the correct function of the web-site and the services offered by Chufamix.com; and third-party cookies such as analytical cookies, required for following or analysing statistics of users who access Chufamix.com or those required for social networks.

  • Our own cookies: these cookies help us, for example, to save the user's configuration (language and Chufamix.com version the user is navigating from) so that the user accesses the same version on the next visit to the web-site. It also allows us to process your shopping cart and keep all the products in the cart as they are added while shopping on the web-site.

    Cookies also mean, that after logging in with your user name and password the first time, you won't have to re-introduce this data the next time you visit certain sections of Chufamix.com, which would otherwise require identification (Forums, Contests, Weather,...). At the head of the Chufamix.com page you will view "Hello" followed by your user name. This makes browsing our web-site much easier. Use the "Close Session" option if you access our web-site from a public computer.

    Bear in mind however, that in order to guarantee the privacy of personal data you will have to log in again, in order to place an order and access Your Account, regardless of having logged in to other sections previously.
  • Third-party cookies: Chufamix.com uses analytical cookies. We use the Google Analytics tool to follow and analyse the statistics of users who access our web pages. These cookies do not identify the user or save users' private data, but only collect data on anonymous user navigation at Chufaix.com in order to complete a statistical report.

    Chufamix.com uses external social network cookies, such as Facebook, Twitter, Pinterest, You Tube, Instagram & Google+. Social network cookies are required for controlling the interaction of users with widgets and the content of the different social platforms in our own web-site. The conditions for the use of these cookies and the information collected is regulated by the personal data protection policy of the corresponding social platform.


Most browsers automatically accept cookies but it is also possible to configure your browser not to accept them. In this case, you would be able to search the web, but in order to place an order with Chufamix.com you would have to accept the "session cookies", which only exist while you are visiting the Chufamix.com site and which disappear once the browser is closed.

In the "Help" section of most browsers you can find an explanation on how to modify the configuration of the cookies in your browser:


Chufamix.com reserves the right to modify their Cookies Policy according to legal demands and regulations or in order to adapt it to the instructions dictated by the Spanish Agency of Data Protection, and it is therefore recommended that users should visit the policy periodically.

3. Price list


All marked prices on our product list include VAT, providing the web-page is configured to a shipping country within the European Union. VAT is not included in marked prices which refer to other shipping countries.

Note:

  • We are unable to deliver to a PO BOX address.
  • At specific times of year, such as Christmas, New Year, or bank holidays we are unable to garantee our delivery dates, due to saturation of transport services.
  • ChufaMix reserves the right to modify delivery options & times without previous notification for large-capacity orders (skis, crashpads, etc.) or in special cases.
  • Shipping costs do not include any possible extra payments, which may be added, such as customs tax and which may be charged Cash On Delivery.

All companies belonging to the EU (except Spain) and with a valid intra-communitary VAT number, will be exempt from VAT. To find out if VAT can be removed from your orders, please contact our Corporate Sales department before confirming an order at info@chufamix.com or 34 (96) 1861561.

Sales to the Canary Islands, Ceuta and Melilla are not charged VAT. However, the customs authorities will levy their corresponding charges upon delivery. We are unable to calculate these corresponding charges for each order as they depend on the local I.G.C tax and customs tariff duties.

All prices at www.chufamix.com may be revised and modified at any time.

Products on offer

All products with a special discount price at Chufamix.com will appear on our web-site with the following information: offer price, normal price, discount percentage & end of offer date. The products on offer will be available for purchase until the end of offer date or end of stock at which time the product in question will disappear from the web-site.

Offers cannot be combined with other offers, packs, sales or special promotions. The highest available discount will always be applied.

Special promotional packs cannot be accumulated to other discounts.

4. Guarantee


CHUFAMIX offers customers a 2-year guarantee.

Defects or imperfections due to the incorrect use or manipulation of goods, as well as the wear and tear produced by the normal use of a product, are not included in this guarantee.

Any decline in the function of a product, due to its design limitation, is also excluded from guarantee.

Our customer service department is always willing to help you. Click here to contact us.